Terms and Conditions

Driver conditions

• Minimum age 25 years old.
• Have a valid driver’s license (B1), or equivalent in the case of international drivers, with two years of seniority.
• A second driver may be added to the contract who meets the same age and license requirements.

Minimum rent

• 3 days in low season (January 1 to March 15 and November 15 to December 31).
• In mid-season (from March 15 to June 15 and from September 15 to November 15), for stays of less than 5 days, check availability.
• In high season (June 15 to September 15), for stays of less than 5 days, check availability.

Bail

• It has comprehensive insurance with excess and 24-hour roadside assistance.
• In case of damage, a deposit of 700 € must be paid by credit/debit card at the time of delivery of the vehicle.
• The deposit will be returned once it has been verified that there are no damages or flaws. In the event that there are damages or flaws, the deposit will be retained until the damages have been assessed and the difference will be refunded.

Vehicle reservation and payment

• To confirm the reservation, 30% of the total rental price must be paid by credit card or bank transfer.
• The remaining 70% must be paid at the time of delivery of the vehicle, by cash or credit/debit card.
• If, for reasons beyond the Lessor’s control, such as breakdown, accident or similar, the vehicle cannot be delivered on the day indicated, the Lessee may only claim the amount paid.

Cancellation of reservation

• With more than 40 days notice, you will receive a 100% refund of the total rental price.
• Between 40 and 15 days in advance, 50% of the total rental price will be reimbursed.
• With less than 15 days notice, no refund is possible. The total rental price must be paid in full.

Delivery and Return

• Delivery and return will be made at the Alcampo shopping center in Marratxí.
• In the event that the customer wants to hire a delivery or pick-up service at the airport for rentals of less than 4 days, it will have an additional cost of 15€ each way.
• The vehicle must be returned in the same conditions of delivery, clean inside and with the clean water tank full, and the waste water (grey water) and toilet (black water) tanks empty. Otherwise, a supplement of 25 ¤ will be charged for filling the fresh water tank and emptying the grey water tank, 50 ¤ for emptying the toilet water (black water), and/or 25 ¤ for cleaning the interior.
• The fuel tank is delivered full and must be returned full. Otherwise, a surcharge of 20 € plus the amount of fuel at market price will be charged.

Prohibitions

• Smoking is prohibited inside the vehicle.
• Pets are allowed upon request.

Secure Payment

• Autocaravanas Palma de Mallorca uses a secure payment system through SSL protocols and the 3DSecure system, redirecting the data to secure servers without the merchant can access or store them.